Efl esl telephone english worksheets, activities and lesson plans. Cordless telephone a cordless telephone or portable telephone is a telephone in which the handset is portable and communicates with the body of the phone by radio, instead of being attached by a cord. Once they have learned the basic phrases used in telephoning, the main difficulty. Write an example on the board, if your students lack imagination. To view any of the basic conversations click on the link. For over 100 pages of stimulating practice of this and other important points like taking messages and ending calls, with model dialogues and realistic selfstudy speaking practice, see really learn the most useful telephoning phrases ebook. Practicing telephone english in class can also seem rather artificial as exercises generally ask students to practice speaking on the phone through roleplays sitting together in small groups. Telephone phrases in business english answer the phone.
These role cards present a series of simple situations for preintermediate and intermediatelevel learners, working in pairs. Intermediate in this second part of two exercises you will learn the meaning of english phrasal verbs and expressions that are commonly used when both talking on the telephone and talking about telephone calls. If you answer the phone and you hear someone speaking in english, dont be afraid to reply. Question tags are miniquestions that we often put at the end of a sentence in spoken english. You can help instill some manners in your students with this worksheet. Telephone english poses a special problem for english learners because of the lack of visual clues used when speaking.
Thats b for bravo, number 2, v for victor, number 3, a for alpha, number 8. Remember to smile before you answer the phone because your voice will sound friendlier. Speaking english on the telephone is difficult for learners for many reasons and even highlevel students often feel uncomfortable with the unpredictability of telephone conversations. A carefully chosen list of the most important phrases for making and receiving business and personal telephone calls, including lots of useful language for starting and ending calls, dealing with communication problems, taking and. Your students need to go through the conversation, changing the register from rude to polite. In this first of two online exercises on english telephone vocabulary, youll first learn 11 important words and phrases which are connected to speaking on the telephone in english by reading a text. Whats more, though neither man had actually built a working telephone, bell made his telephone operate three weeks later using ideas outlined in grays notice of invention, methods bell did not propose in his own patent. Cell phones can too easily result in not being able to hear one another well or dropped calls. Bep 21 a business english pod learn business english. Explain that the conversations will follow the format of exercise two. Telephone vocabulary and phrases learn english today. On top of that, our lesson plan includes a set of common telephone english phrases and of course a couple of roleplays to practise them. He sent me lots of text messages after i told him our relationship was over. Telephone english vocabulary exercises blair english.
Telephone conversations randalls esl cyber listening lab. This section is all about speaking on the phone in english. Here is a list of the most common business english telephone phrases for. After this, youll use these 11 words and phrases in a quiztext, to both make sure you know what they mean and to remember them. Telephone errors elementary online exercise where you have to find the mistaken word in the sentence like toeic part vi. Put it into your phone or mp3 player and take your english learning anywhere. After this, youll use these 11 words and phrases in a quiztext, to both. So its really important that you know what to say and how to say it at each step of the call. Telephone tips it is not always easy to understand people over the phone. Speaking naturally and with confidence on the telephone is one of the hardest hurdles to overcome when learning a foreign language. Have your office address details ready to give them. Telephone phobia telephone english phrases esl brains.
Some of the most important phrases include how to answer the phone, how to ask for others, how to connect, and how to take messages. There is a lead in on the topic of hotels, with simple questions. Efl esl telephone english worksheets, activities and. For nonnative speakers, speaking on the telephone presents a variety of new and. Post it note automatic redial bad weak signal forward slash public phone box payphone phone.
This article is a brief guide to the best way to begin telephone calls, including how to avoid typical errors at the start of calls. How to answer and talk on the telephone in the workplace. It has included situations which even i had forgotten about. English for the world of work lesson plan telephoning. Cambridge university press telephone in english 3rd. Competency based training cbt and assessment an introduction for trainers. Do you need to make telephone calls in english at work. Two example telephone dialogues for business english. Business english for telephoning ebook features mp3 audio, pdf and online lessons on key english language skills for working on the telephone. Sometimes we have to spell something over the telephone like an address or a name. In the next part of the lesson, youre going to hear some conversations to learn some useful english phrases for talking on the phone. Telephone conversation in english english study page. Telephoning vocabulary and collocations choose one of the things below and explain what it means and how it is used without saying the words until your partner guesses what it says.
Native english speakers often use a special alphabet when they spell over the phone. This page includes many of the english words used to talk about telephones and how to use them. A carefully chosen list of the most important phrases for making and receiving business and personal telephone calls, including lots of useful language for starting and ending calls, dealing with communication problems, taking and leaving messages, etc. Telephone delivery conversation answers 3 im calling about a delivery i havent received.
Lesson 1 telephone english phrases espresso english. This conversation is correct english, but highly impolite. B use the phone english to fill the gaps in the dialogue. For a small onetime investment, you can get the whole package of 75 lessons. These lessons are also available in our english for telephoning ecourse app. The fear of talking on the phone in a second language will disappear if you practise often. When you are talking to someone face to face you can see the persons expressions or see what gestures they are making. This conversationbased worksheet will help your students with basic telephone english and using could for requests. Can you please look at the channel next epsode subscribe and like cambridge university press telephone in english 3rd edition 8 units. Telephone express delivery services and ask them to help you. Polite telephone english can be used as a followup to a general english phone lesson. English for telephoning useful phrases and vocabulary complaints making a complaint are you the right person to talk to.
This is a free sample lesson from the everyday english speaking course. You can learn english on the bus while going to work. Write a message for each of the people the callers wanted. May 19, 2019 we also look at the phenomenon of telephone phobia aka phone anxiety which is an issue many people need to deal with and may especially be valid for learners of foreign language. For some variety, students need to think of three excuses for being busy.
Important vocabulary and phrases for english telephone. This conversation is an example of formal telephone english. On one hand, listening comprehension proves to be more difficult on the phone. The first part of the lesson you will learn how to do the following. First lets learn some essential telephone vocabulary, and then youll hear examples of formal and informal telephone conversations. Well, this book seems to cover all the telephone situations a customer service or sales liaison office can come across.
Telephone english trains students to use the telephone confidently and effectively in the course of their work. Telephoning in english assets cambridge university press. The list of basic english conversation is listed below. If you do not have access to a landline, you can reserve. It provides a curriculum guide, goal setting tools, sample lesson plans, worksheets, assessment tools and an annotated bibliography of relevant resources. Intrigue aside for now, the story of the telephone is the story of invention itself. Our english for telephoning lessons are listed below with the newest lessons first. Lesson 1 telephone english phrases first lets learn some essential telephone vocabulary, and then youll hear examples of formal and informal telephone conversations. Hello, jason, ive got mike andrews on the phone for you. Great for business students, general english and graduating high school students. Cambridge university press telephone in english 3rd edition. Telephone calls in english and common phrases you can use making a telephone call in english tips. Telephone call to a business script and quiz about a typical business telephone call english.
It can be used with students during the first lessons when colours and numbers 110 are taught. This resource kit is designed to help esl instructors plan lessons to meet their learners needs in the area of telephone skills. English for beginners practical english travel english telephone english banking english accounting english dictionary doubleclick any word on the page to look it up in the dictionary. Telephone skills resource kit introduction purpose. Practice your telephone skills by calling a friend andor leaving a message at your school for one of your teachers. Jan 15, 2018 can you please look at the channel next epsode subscribe and like cambridge university press telephone in english 3rd edition 8 units. English for useful phrases and vocabulary telephoning. This blog post is available as a convenient and portable pdf that you can take anywhere. Telephone english business english lessons for telephoning in english and making phone calls in english. The conversation strips are provided along with teaching notes. So, for most adult esl learners, speaking on the telephone in english is an essential skill.
There are three units in this pack on the phone this pack, money and shopping. Making phone calls in english can be more difficult than when you are talking to someone face to face. Essential telephone english vocabulary online exercise. The more real english conversations you listen to, the more fluent you will become, to be sure. Do you have to pay to have your number in the telephone directory, or is it free. Telephone interview worcester polytechnic institute. Essential telephone english vocabulary part 2 level. Here are some great ways to practice speaking english on the telephone. Listen to the recording and choose the best response to each question or statement. Here are some tips to help you when making phone call in english.
On the other hand, it is sometimes absolutely necessary for those who do not live in english speaking countries to communicate with others in english and on the phone. Fortunately, it is one that may be improved, if you give your students fun, interactive activities to help them practice. Use updown arrow keys to increase or decrease volume. Talking on the phone english lesson easypacelearning. Covers vocabulary for landline phones, mobile phones and smartphones. Reserve a landline phone you should always use a landline when taking part in a telephone interview. Anne listening task 1 fs listen to two phone conversations and complete the table. This exercise allows students to use telephone english expressions from exercise two in a natural business conversation. Business english ebookcourse for making telephone calls in. However, this books needs to be supplemented with others to support aspects of the english language, to help develop a clients english, grammar, tenses, etc. For an example of a similar conversation with informal telephone english, click here. The telephone rang and interrupted my train of thought.
Using the phone successfully in the us requires specific language and cultural skills. Read these sentences and then answer the questions. Learn telephone english with business english pod lessons for making phone calls in english. The goal of this book is to teach you english phrases not just individual english words that you can use in many different situations. You can register to get the complete course 45 lessons. You need to ask express delivery services to collect a parcel from your office. Telephoning in english includes learning a number of special phrases, as well as focusing on listening skills. There appears to be a small problem with your latest consignment. Welcome back to business english pod for todays lesson on how to start a telephone call in english. English for telephoning business english pod learn. This page lists some of the most common english phrases used in telephone conversations. This is a simple powerpoint presentation compiled of common telephone vocabulary and phrases in english. Mar 15, 2019 how to speak in english over the phone formal telephone english. Finally, point out that a smile can be put into your voice, even over the phone.
The telephone english audio cd includes examples of a wide range of different types of phone calls and models the language to use in different situations. Talking on the telephone what will i learn from the english lesson talking on the phone. Your students will then need to put a conversation in order. Answering the phone, connecting someone, introducing yourself, taking and leaving a message for someone, putting somebody on hold, leaving messages on voice mail and more most common business english telephone phrases. It includes a vocabulary list and quiz, common phrases and tips, and a series of practice exercises. Click on the following link for the online english dictionary english lesson.
Includes phrases for answering the phone, starting and ending. How to speak english over the phone formal telephone. On the phone at the office other english exercises on the same topic. Telephone role plays teachingenglish british council bbc. Phrase bank the 250 key expressions are organised into functional areas to provide a quick, practical reference when making real calls.